Holding Messages and Members

From PluginWiki

You can mark messages in Pending, or members in Pending Members, as "held", to indicate to other mods (or yourself) that they shouldn't be approved or rejected.

• To use this function you must already have an Access Key configured for your group.
• All Moderators on a group must be using at least v1.0.168 of the plugin.  Otherwise you might hold a message or a member, but they won't see that you've held it, and they might approve it without realising.

Contents 1 Configuring it 2 Holding a message or member 3 What held messages and members look like 4 Releasing a held message or member

Configuring it

You do this by configuring Standard Messages:

• On the Pending Messages or Pending Members tab, add a new message of type Hold.
• A lot of fields are greyed out - you just get to configure a comment in the box you usually use for subject lines. For example, you might configure a comment like "Suspected spam - checking".
  

Holding a message or member

Just click on the standard message you've configured. You'll see Working, and then Held.

does not notify the member that their message or membership has been held.

What held messages and members look like

Once a message or member has been held, it will show up for other moderators (as long as they're using the plugin) like this:

You can change the colour if you like; see Changing the default colours.

You'll see who held a message or member, and when, and if you move your mouse over the text, you'll see the comment.

Once a message or member is held, then you'll only see the normal actions (like Approve or the Standard Messages) if you're the mod who held it.  This is to ensure that people don't approve or reject messages or members by mistake while they're held.

If you use Default to Approve, then held messages or members aren't defaulted to approval, but to pending instead. So you won't accidentally approve them.

Releasing a held message or member

There's no need to release a held message or member if you're going to handle it yourself, by approving, rejecting or deleting it.  But if you want to release it for other moderators to process, or release one that another moderator has held (assuming you have a good reason) then you can do this by clicking on the Release link. The actions will re-appear, and you can then approve or reject as normal.

Any moderator can release a message or member, not only the one who held it.  This avoids problems with them getting "stuck" if one mod is unexpectedly uncontactable (e.g. on holiday).